Hosted IVR

Hosted IVR

Managing your IVR, So you don't have to

As a leading provider of truly on-demand customer experience solutions, Convergence enables enterprises to consistently increase customer satisfaction while improving the bottom-line. By developing innovative IVR, call center, and voice applications that put the caller first, every time, Convergence is changing the way that enterprises serve their customers.

Configure a complete IVR solution that works with your existing phones. Design automated phone menus to route calls, qualify leads, process orders, survey customers, and more.

Solutions

Customer Service Automation
Telephone and Web Surveys
Outbound Alerts
Store Locator
Payment and Merchant Processing
Credit Card Balance Inquiry
Direct Response
Inventory Management
Collections and Notifications
Remote Workforce Management
After hours call processing for 24 X 7 sales force

Features

Interactive voice prompts
Call transfer
Text to Speech
Key press gathering
Key press verification
Voice mail
Conditional call branching
After hours or holiday messages
Detailed call statistics
Call scheduling
Music or message on hold